Terms & Conditions General
Gbets' Website Terms and Conditions
General Terms and Conditions for Dymanex T/A Gbets Online. Physical address: 66 Ontdekkers & Ruhuma Road, Roodepoort, South Africa. Licensed by the Western Cape Gaming Board | Licence number 101 79 096 | Only for use by over 18’s only | National Responsible Gambling helpline: 0800 006 008 or WHATSAPP HELP to 076 675 0710.
Introduction
Welcome to the website / betting platform owned and made available by Dymanex (Proprietary) Limited t/a Gbets Online, a company incorporated in terms of the laws of South Africa, with registration number 2012-121-966-07, together with its successors-in-title and all subsidiaries, affiliates and assigns (hereafter, "Gbets" or "We" or "Us")..
These website / platform terms and conditions of use ("Website Terms") govern Your access to and use of Gbets' online betting platform located at www.Gbets.co.za ("Platform"). You accept to be bound by these Website Terms by clicking on 'Submit' or 'I Agree' or any other similar function on the Platform and/or by using the Platform. After You (as that term is hereinafter defined) click on 'Submit' or 'I Agree' or when You access and use the Platform, a legally binding agreement is concluded between you, the end user (hereafter, "Customer" or "You" or "Your") and Gbets.
Your access to and use of the Platform is subject to Your acceptance without modification of the terms, conditions, and notices contained in these Website Terms and (i) Gbets' privacy policy located at https://www.gbets.co.za/privacy-policy which explains how We process Your Personal Information ("Privacy Policy"); as well as (ii) Gbets' rules which apply to the applicable betting products available on the Platform from time to time, as set out the table at the end of these Website Terms ("Rules"), which all form part of these Website Terms. Where You play any game via the Platform, or place a bet or wager, using the Platform, You accept and agree to be bound by the Rules.
Generally, the access, registration and utilisation of the Platform and/or Service, and specifically, the placing of bets on the Platform by You, is also governed by, and construed in accordance with South African law including the Western Cape Gambling and Racing Act and their current Regulations and Rules and The Financial Intelligence Centre Act, 38 of 2001, and any other legislation that maybe applicable. The parties to these Website Terms irrevocably agree that the aforementioned shall have exclusive jurisdiction to settle any disputes which may arise from the usage of the Platform and interpretation of these Website Terms.
Definitions
Unless otherwise determined by the context, the words and expressions used in these Website Terms shall bear the meaning assigned thereto as follows:
"Personal Information" means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to —
- information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
- information relating to the education or the medical, financial, criminal or employment history of the person;
- any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
- the biometric information of the person;
- the personal opinions, views or preferences of the person;
- correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
- the views or opinions of another individual about the person; and
- the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person.
"Processing" / "Process" means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including —
- the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
- dissemination by means of transmission, distribution or making available in any other form; or
- merging, linking, as well as restriction, degradation, erasure or destruction of information; and
"Service" refers to the service provided by Us that permits You, as a registered Customer (see definition below), to participate in online gambling or betting, or any other gaming service provided by Us and used by You via the Platform.
Gbets' License
Gbets is licensed to accept bets by the Western Cape Gaming Board, under Licence number 101 79 096.
The Platform and/or Service is restricted to individuals of legal age and, therefore, by accessing and using the Platform and/or Service, You acknowledge that You are 18 years of age or older.
You acknowledge that We can only accept bets placed within the borders of the Republic of South Africa.
Gbets hereby grants You a revocable, non-transferable, non-sub-licensable, non-exclusive license to access and use the Platform (including any updates or upgrades) and to access and use the Service available via the Platform on a compatible device owned and/or lawfully controlled by You, for Your personal use. This license is not exclusive and Gbets will also be entitled to allow other Users to access the Platform. The license is limited to You alone and cannot be transferred by You to a third party.
You acknowledge and agree that any claims relating to the license to the Platform, possession or use of the Platform are between You and Us (and not between You, or anyone else) including any claim that the Platform fails to conform to any applicable legal or regulatory requirement and claims under consumer protection legislation.
We may at any time refuse to provide the Platform and/or Service to anyone at our own discretion.
You consent and agree that You make use of the Platform and/or Service at Your own risk and assume all responsibility for Your use of the Platform and/or Service. Except where expressly provided otherwise, the Platform and the Service are provided on an "as is" basis.
Furthermore, You agree that use of the Platform and/or Service is for Your own personal entertainment and non-professional use and, in doing so, are acting on Your own behalf.
By opening an account or using the Platform and/or Service, you represent, warrant and agree that You will comply with all laws, statutes and regulations in relation to Your use of the Platform and/or Service. By accepting these Website Terms, You agree to assist Us with the compliance to applicable laws and regulations.
Any interaction or behaviour by You that has been deemed, in our discretion, inappropriate or abusive will not be tolerated and will result in account closure.
We may, at our sole discretion and without incurring liability of any kind, at any time suspend the Service in whole or in part.
If a dispute arises between You and Us in relation to the liability to pay alleged winnings You, and that dispute cannot be resolved between You and Us, the dispute may be referred to the Western Cape Gambling and Racing Board for resolution.
Should there be any questions and concerns regarding these Website Terms, or regarding the Rules, please email Us @ [email protected].
No person may apply for an account or place a bet with Gbets or enforce any debt arising out of a bet unless such person is a natural person (companies, close corporations and other corporate entities are disqualified from betting) with full capacity to enter into a contract; is at least 18 years of age. In this regard, and We reserve the right to request proof of age; has completed in full an account application form, fulfilled any regulatory requirements, inclusive of requirements of FICA (see definition below) and been accepted as an account holder by Gbets; is not in breach of these Website Terms; and is not an excluded person in terms of the national register of excluded persons referred to in section 14 of the National Gambling Act, 2004.
Any person who completes the account application form warrants thereby that he/she has read, understood and accepted these Website Terms and all Rules relating to betting on sporting events or horseracing or any other lawful contingency published on this Platform from time to time; and will be deemed thereby to have made an application requesting Gbets to conclude an agreement in accordance with these Website Terms for the provision of a horse racing and sports betting service to such person;.
Gbets and its customers are bound by the Financial Intelligence Centre Act requirements, accessed at https://www.fic.gov.za/Documents/FIC%20Act%20Web%20File.pdf ("FICA").
In order to place a bet on the Platform, You have to register an account on the Platform. Should You want to open an account with us, You will be required to complete the customer registration process in full without omitting any required information. The Customer acknowledge that We reserve the rights to amend the customer registration form at any given time.
The Customer is required to provide the following data, inter alia, on registration, deposit or withdrawal: Full names, residential address, gender, date of birth, email address, telephone number, deposit method data and any other relevant information. Gbets reserves the right to verify all data provided and seek proof of account holder information.
Once registration is completed, a confirmation email will be sent to the Customer, confirming Your account details. If You application has been rejected, You will also be notified of such rejection in the same manner.
Gbets does not offer any credit facility to the Customer.
Any dispute relating to the opening of Your Gbets account will be resolved with Gbets directly.
The account name / user ID and password selected when You apply for an account should not be disclosed to any third party. You are solely responsible for the security of Your account name / user ID and password. You agree to keep Your account details secret and confidential and not to allow anyone else to use them. Every person who identifies themselves by entering Your account details correctly is assumed by Us to be You (the rightful holder of Your account) and all transactions where Your account details have been entered correctly will be regarded as valid. In no event will We be liable for any loss You suffer as a result of any unauthorised use or misuse of Your log-in details. If You have lost Your log-in details, please contact Us for a replacement. If You misplace, forget, or lose log-in details as a result of anything other than Our error, We shall not be liable to the extent permitted by law.
No same person may open a duplicate or multiple Gbets account/s. In the case where duplicate / multiple accounts have been opened, Gbets will immediately block the subsequent accounts created, with the initial and only account left open regarded as the legitimate and verified account.
The Customer undertakes that he/she will apply for an account in the name of or on behalf of any other person, nor permit or enable any other person to place a bet, directly or indirectly, by making use of such account reference number, username or personal identification number as is or may be furnished to the Customer by Gbets from time to time. Accordingly, Gbets shall not be liable to honour any transaction pertaining to any account so held or applied for or to pay out any winnings in respect of any bet so placed. The Customer indemnifies Gbets against any claims, losses, or damages arising from such bets.
In the case where a deposit/s of funds has been made and playthrough activated in the duplicate account/s, Gbets will void all amounts over and above the initial customer deposit/s, and return the deposit/s amount to You. Gbets also reserves the right to report any fraudulent-related Your activity in this regard to the South African authorities (including the South African Police Service) for further investigation.
The Customer warrants that all information provided in the account application form completed by him/her is and shall remain true and correct. The Customer undertakes forthwith, and in writing, to advise Gbets of any and all matters or changes in details that might have bearing on an approved application or the Customer’s creditworthiness, legal capacity or continued eligibility as a customer. The Customer specifically agrees that should any details change regarding:
(i) Your customer profile; and/or (ii) Your eligibility to bet; and/or (iii) Your legal status or legal capacity; and/or (iv) Any other matter that may reasonably be expected to have a negative; and/or (v) impact on Your capacity or ability to manage Your account, You are obligated to promptly notify Us via written communication from such change.
Gbets reserves the right to accept an application for a new account; decline an application for a new account for any reason whatsoever and cease accepting bets from a Customer in its sole discretion for any reason whatsoever, which reason G-bets shall not be obliged to furnish or disclose to the Customer or any other person, and shall decline an application for a new account if the account application form has not been completed in full, and/or the information contained in the account application form is found to be incorrect or subject to a material omission, and/or any information required to be submitted in conjunction with the application form, or requested by Gbets prior or subsequent to the submission of the application form is not provided by the applicant in the manner or format or within such timeframes as Gbets may specify.
We reserve the right to reject any application for a new account for whatever reason.
The Customer shall be solely responsible for the safekeeping and proper use of all his/her account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall not apply for or hold more than one account with Gbets; not apply for an account in the name of or on behalf of any other person, not permit or enable any other person to place a bet, directly or indirectly, by making use of such account reference number, user name or personal identification number as is or may be furnished to the Customer by Gbets from time to time and Gbets shall accordingly not be liable to honour any transaction pertaining to any account so held or applied for or to pay out any winnings in respect of any bet so placed. The Customer indemnifies Gbets against any claims, losses or damages arising from such bets.
The Customer undertakes to notify Gbets immediately in the event that the Customer’s account information is lost, stolen, misappropriated, or utilized by someone other than the Customer or the Customer has reason to believe that any of these circumstances has occurred. The Customer shall be liable for all bets placed with Gbets and any payments made by/to Gbets in respect of any purchase and/or transaction concluded on the Customer’s account prior to notification in accordance with this clause.
The Customer will be required to notify Us in writing if they wish to close or suspend their Gbets account.
Without limiting any other rights of Gbets set out elsewhere in these Website Terms or under applicable law, We shall be entitled to close or suspend a customer account in the event or suspicion that the following has or will likely occur: (i) the Customer has or attempted to partake in fraudulent or illegal actives whilst using the Platform; and/or (ii) Is associated with any betting syndicates; and/or (iii) the Customer has or attempted to cheat or take advantage of Gbets or its betting products.
Furthermore, We reserve Our right to freeze all accounts which We, in our sole discretion, believe or have reason to believe is suspicious pending an investigation by the relevant authority, and personal verification by Us or our appointed agents.
You acknowledge that We have no obligation whatsoever to provide You with prior notice of our decision to refuse, de-register, exclude or suspend Your Gbets account, nor are We required with any reasons for such decisions.
We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or used the Platform and/or Service fraudulently in any way, including but not limited to any manipulation or payment fraud, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Gbets account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to,
(i) debiting the amount owed by You from Your Gbets account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and may require Us to share Your Personal Information with the appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
We reserve the right to void and withhold any or all winnings made by any of Your winnings where We have reasonable grounds to believe that You are acting or have acted in liaison in an attempt to defraud or damage Us and/or the Platform in any way.
To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Platform and/or Service, including but not limited to Your compliance with these Website Terms and Your financial transactions carried out via the Platform for potential breach of these Website Terms and of applicable law (a 'Security Review').
As such, You authorise Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Website Terms, including but not limited to, ordering a credit report and/or otherwise verifying the information against third party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, in Our unfettered discretion, may request.
Gbets shall, in its sole discretion, determine the markets, events or contingencies on which betting shall be offered by it.
Multiple Bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. If a client inadvertently or deliberately backs a related contingency in a multiple bet, the bet will be voided and the stakes returned. Any multiple made up of more than one selection from the same event will be deemed a related contingency, i.e. Bafana Bafana to win the semi-finals onto Bafana Bafana to win the Tournament. Any multiples involving the same team or its players, or the same selection will be deemed a related contingency, i.e. Percy Tau to be man of the match and South Africa to win the match.
Gbets may from time to time determine a minimum or maximum amount that may be staked as a bet in respect of any market, whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.
Gbets may determine minimum or maximum amounts that a Customer may win or lose in respect of a bet (“stop wins” and “stop losses”), whether in general or in any given case. It shall be the responsibility of the Customer to enquire before placing a bet on a market as to whether such maximum or minimum is applicable to that market and, if so, the extent thereof.
Gbets may, in its sole discretion, from time to time offer the opportunity to Customer’s to place bets during the course of a certain event (“bets in-running”), provided that Gbets may not accept bets in-running in respect of an event that forms part of a series of events over a period of time, and if the relevant event is not televised, no bets in-running shall be offered.
The nature and extent of any spreads offered by Gbets shall be determined from time to time at the sole discretion of G-bets and it shall be the responsibility of the Customer to enquire, before placing a bet, what the ruling spread is.
By registering an account, You also agree and consent that We may Process Your Personal Information including for purposes of allowing You to access and use the Platform and/or Service, in which case, We undertake to Process Your Personal Information in accordance with our Privacy Policy.
If You want to close Your account, please contact Us [email protected]. Any negative balance on Your account will become immediately due and payable to Gbets, and Your account will not be closed until the relevant amount owed to Gbets is paid in full.
From the outset, the Customer acknowledges that any bets placed from outside of South Africa, as may be detected by Gbets including via IP address linked to the device used to place the bed will be deemed null and void.
The Customer shall place his/her bets via the internet, or if using the mobile betting platform, per telephone via the telephone number furnished by Gbets from time to time or through such other electronic media as may be made available by Gbets, or by purchasing a ticket at any Gbets retail store.
Irrespective of the origin or physical location of any telephone call or electronic signal pursuant to which bets are struck, any betting transaction between Gbets and the Customer shall be valid only once such bet has been accepted by an employee of Gbets situated at a licensed premises operated by Gbets, or electronically by a software programme operated from any such premises. Any such bet will be deemed to have been placed at such licensed premises.
Gbets may in its sole discretion elect whether to accept or to reject a bet requested, or any component thereof. As a prime example, placing multiple bets on one market / match will result in Your bet being void, i.e. You cannot bet for Team A and Team B to both win in the same match / market. This constitutes hedging bets and Gbets reserves the right to void any similar 'related outcome' bets.
The Customer authorizes and consents to each telephone conversation or electronic communication relating to any bet placed being recorded by Gbets in such manner as Gbets deems fit and to retain such recording as long as Gbets deems necessary. The Customer acknowledges that Gbets is required to keep such recordings by law and that such recordings may be used by Gbets for the investigation and resolution of disputes which may arise between itself and the Customer or for any other lawful purpose. Gbets undertakes to treat such recording in line with the Privacy Policy.
The Customer shall bear the responsibility of ensuring that the bet is accurately placed and recorded by Gbets. Gbets shall furnish such confirmation of a bet to the Customer as may be required by law or reasonably requested by the Customer.
Gbets shall accept bets during normal South African business hours and at such other times as Gbets may deem fit, provided that no system malfunctions are impeding the betting service offered by Gbets on the Platform. The Customer shall be responsible for ensuring that he/she has full knowledge of the rules applicable to the market within which the Customer proposes to place a bet. The placement of a bet signifies the Customer’s acceptance of the Rules as published by Gbets (see link to the Rules above) in respect thereof and of these Website Terms.
All individual and/or multiple (in one transaction i.e. as recorded per bet) betting transactions of whatsoever nature will be limited to a maximum payout (liability) of R50 000 (fifty thousand Rand). In accordance with this rule, You hereby agree not to transact the same betting transaction (so as to circumvent this rule) in another separate betting transaction (either on Your own account or by utilising the account of another person) and should You do so then You acknowledge that Gbets will have the right, in its sole and unfettered discretion, to cancel the original and any other similar betting transactions to which You are a party i.e. before any of the events indicated in the betting transaction have commenced and/or during or after any of the events have commenced and/or have been completed i.e. in such circumstances You will only be entitled to a refund of the amount staked and more particularly will not be entitled to claim any amount should the whole and/or part of the betting transaction have been successful / partly successful.
While Gbets will endeavour to ensure complete accuracy in relation to the announcement, publication and issue of prices, off-times (starting times of events) and results, it does not accept responsibility for any errors which may arise in this regard and reserves the right to correct any such errors in such manner as it may determine in its sole discretion. The Customer indemnifies and holds Gbets harmless in respect of any losses, whether potential or actual and direct or indirect, which may be suffered in consequence of any such error.
Any bet alleged to have been placed in respect of which the details are not recorded on or reflected by Gbets betting terminals or wagering software, or confirmed by voice recording devices will not be recognized by Gbets.
The time of acceptance of a bet shall be the time at which such bet was recorded on Gbets betting terminals and/or wagering software.
Any bet accepted after the “off” or starting time of the event on which such bet is struck (other than bets in-running) shall be null and void and of no force or effect. Any bets taken on results already known at the time of the placement of such bets will be voided/cancelled by Gbets. Additional or new markets may be made available by Gbets from time to time. It is the responsibility of the Customer to read the "Market Rules" applicable before placing any bets.
Important: To guard against money laundering, a Customer's deposit must be turned over at least once before withdrawal, with minimum bet odds of 5/10 (or 1.5). This means that any bet placed with odds less than 5/10 will not qualify towards turnover requirements.
Should Gbets suspect that a deposit into a customer's account was not actioned by the actual account holder of the account (i.e a 3rd party), Gbets reserves the right to decline and subsequently reverse the initial deposit, returning the funds to the originating third-party account.
Should a Customer make a deposit of R10 000 or more, the Customer will be required to provide verified information to prove that the Customer (and not a third-party) deposited the money from their personal account.
Customers are also obliged to regularly disclose their source of income to Gbets and failure to make such disclosures may result in the suspension of the Customer's Gbets account.
If Gbets incur any chargebacks, payment reversals or other charges in connection with the Customer’s account, We reserve the right to recover such amounts from the Customer.
The Customer warrants and undertakes that no chargebacks or other payment reversals or cancellations shall be made on the concerning account without Gbets' prior written consent. The Customer agrees to indemnify and hold Gbets harmless against its recovery of any amounts, costs, claims, damages and expenses arising in connection with any such chargeback, reversal or cancellation.
In the case of any error results or error credit, Gbets reserves the right to adjust or make a correction on the account balance.
Notwithstanding anything to the contrary herein contained, Gbets shall be entitled to offset any amount(s) due by the Customer against any funds standing to the credit of the Customer's Gbets account.
Gbets is also entitled to claim any security held by Us and use the proceeds towards payment of any outstanding amount owed to Gbets by the Customer.
Gbets reserves the right to temporarily suspend or permanently block an account, and withhold any withdrawal payment to a Customer, should it be identified that the means of initial deposit of funds into Gbets is under fraudulent transaction investigation by third-party providers, or if it is found that the Customer has uploaded fraudulent documents, or documents that do not identically correspond to, or recognise, the Customer in-question as the verified and authorised user of the account in-question.
Gbets also reserves the right to report any fraudulent activity to the South African authorities. Should the Customer provide verified proof of their identity document or passport, the Customer’s winnings will be paid out and their account will be immediately closed subsequent to this payout.
In the account application form, the Customer shall indicate that the Customer wishes to bet against funds transferred via an electronic bank transfer an amount of cash to be drawn by Gbets as a deposit from the Customer’s credit card account. No cheques or cash deposits will be accepted as payment.
The Customer acknowledges that Gbets may impose a deposit fee on the Customer, to be held and applied as security for the discharge by the Customer of any amount which may become owing by the Customer to Gbets. The Customer shall under no circumstances place a bet or attempt to place any bet the amount of which, calculated together with any other bets then outstanding, exceeds the Customer’s credit balance with Gbets, or the net amount on deposit with Gbets (after all adjustments in respect of taxes, winnings and losses up to the time of placing of the bet). It shall be the Customer’s responsibility before placing a bet to determine whether his/her credit balance or cash deposit, as the case may be, will be exceeded by placing a bet.
If, owing to a system malfunction or for any other reason, Gbets accepts a bet, it shall be entitled at its election either prior to, during or after the outcome of the event or contingency upon which the bet was placed, to honour the bet or to refund the Customer’s stake in respect of the bet without regard to any winnings thereon. Alternatively, G-bets may restrict the size of any stake without notification to the Customer, to ensure that the credit limit or deposit, as the case may be, is not exceeded.
Acceptance by Gbets of a bet over the credit or deposit limit, as the case may be, shall not constitute a waiver of its rights to collect from the Customer all amounts (including losses) arising from such bet, or to enforce the appropriate deposit limits at any later time.
All these amounts are subject to change with traders limiting or increasing a player’s restrictions.
Gbets shall debit the Customer’s account in respect of bets accepted by Gbets on an on-going basis. Credit card deposits may only be made by the cardholder whose name is displayed on the credit card, which must match the name in which the Customer's Gbets betting account is held, unless otherwise agreed in writing or verbally on a recorded telephone line.
FICA COMPLIANCE
- Gbets is bound by the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), outlining the requirements in relation to identity and verification procedures, customer due diligence, the recording and monitoring of transactions, the retention of records and related matters. This ensures that the use of Gbets is not unlawfully exploited for money laundering and financing of crime of any kind.
- Gbets operates in accordance with procedures, restrictions specified by FICA. Where FICA does not specify such, Gbets shall implement its own procedures and/or restrictions (in accordance with the law), in order to promote corporate governance and responsible betting. For further information on FICA, please visit www.fic.gov.za.
- Gbets is obligated under FICA to establish and verify the identity of all new customers that open a betting account at Gbets.co.za. Thus, the Gbets account registration process are required to disclose the following details:
- Full names, South African Identity Number or Passport Number; Mobile number(s), and the Source of the Funds for the use of Gbets betting account.
- Gbets will request for a customer to provide proof their of identification and/or their residential address. Gbets will thus adhere to the following:
- Only valid identification documents / Smart ID Card / Valid Passports may be transmitted to Gbets via web upload or by email. Gbets may require a true certified copy of the original.
- Gbets reserves the right to accept the following forms of identification: a valid, ID / Passport, provided that any such document has not expired, lists the full name/s, and bears a photograph of the Bearer / Customer
- Gbets will not accept Proof of Residential Address that is older that 3 months.
- By completing Gbets online account registration form, you confirm and fully consent for Gbets to conduct identification, credit and other verification, screening, and / or security, source of funds checks. Gbets reserves the right to inform any regulatory authority having jurisdiction and/or the national Regulator of such checks.
- The Customer also consents that at anytime (during registration process or while holding a Gbets betting account), Gbets may furnish your details and particulars to third-party providers, including, identity verification, screening agents, network providers, financial institutions, credit bureaus or any other national and/or provincial governmental agencies, statutory bodies.
- As part of Gbets’ FICA obligations, the Customer is required at Gbets’ request (at anytime during registration process or while holding a Gbets betting account), to furnish Gbets with a copy of his/her legible and valid identity documents, passport, proof of address, bank statement, and / or proof of banking account details (not be older than three 3 months). If the Customer fails to provide any such document within the specified timeframe specified, the account may be suspended until the required information is provided to Gbets.
- Gbets is legally obliged to report the following to the Financial Intelligence Centre (“FIC”):
- Suspicious or unusual transactions and transactions entered into by persons suspected of any wrongdoing, illicit or illegal criminal activity, and/or behviour whatsoever.
- Gbets reserves the right to suspend any account that has not met FICA requirements.
- Gbets may at any time request a Customer to produce a hard or soft copy of their Identity document or smart card, passport and/or proof of residential address.
- Gbets is bound by the Financial Intelligence Centre Act, Act 38 of 2001, as amended (“FICA”), outlining the requirements in relation to identity and verification procedures, customer due diligence, the recording and monitoring of transactions, the retention of records and related matters. This ensures that the use of Gbets is not unlawfully exploited for money laundering and financing of crime of any kind.
- Gbets operates in accordance with procedures, restrictions specified by FICA. Where FICA does not specify such, Gbets shall implement its own procedures and/or restrictions (in accordance with the law), in order to promote corporate governance and responsible betting. For further information on FICA, please visit www.fic.gov.za.
- Gbets is obligated under FICA to establish and verify the identity of all new customers that open a betting account at Gbets.co.za. Thus, the Gbets account registration process are required to disclose the following details:
- Full names, South African Identity Number or Passport Number; Mobile number(s), and the Source of the Funds for the use of Gbets betting account.
- Gbets will request for a customer to provide proof their of identification and/or their residential address. Gbets will thus adhere to the following:
- Only valid identification documents / Smart ID Card / Valid Passports may be transmitted to Gbets via web upload or by email. Gbets may require a true certified copy of the original.
- Gbets reserves the right to accept the following forms of identification: a valid, current work permit, current asylum seeker or refugee permit, provided that any such document has not expired, lists the full name/s, and bears a photograph of the Bearer / Customer.
- Gbets will not accept Proof of Residential Address that is older that 3 months.
- By completing Gbets online account registration form, you confirm and fully consent for Gbets to conduct identification, credit and other verification, screening, and / or security, source of funds checks. Gbets reserves the right to inform any regulatory authority having jurisdiction and/or the national Regulator of such checks.
- The Customer also consents that at anytime (during registration process or while holding a Gbets betting account), Gbets may furnish your details and particulars to third-party providers, including, identity verification, screening agents, network providers, financial institutions, credit bureaus or any other national and/or provincial governmental agencies, statutory bodies.
- As part of Gbets’ FICA obligations, the Customer is required at Gbets’ request (at anytime during registration process or while holding a Gbets betting account), to furnish Gbets with a copy of his/her legible and valid identity documents, passport, proof of address and proof of banking account details (not be older than three 3 months). If the Customer fails to provide any such document within the specified timeframe specified, the account may be suspended until the required information is provided to Gbets.
- Gbets is legally obliged to report the following to the Financial Intelligence Centre (“FIC”):
- Suspicious or unusual transactions and transactions entered into by persons suspected of any wrongdoing, illicit or illegal criminal activity, and/or behviour whatsoever.
- Gbets reserves the right to suspend any account that has not met FICA requirements.
- Gbets may at any time request a Customer to produce a hard or soft copy of their Identity document or smart card, passport and/or proof of residential address.
Gbets shall credit the Customer’s account in respect of winnings and refunds accruing to the Customer in consequence of bets placed on an ongoing basis. The minimum withdrawal amount is R20. Customer acknowledges that no interest shall accrue on any deposits held by Gbets.
Gbets will only pay EFT withdrawals to the same account number of which the deposited funds was received by Gbets. Withdrawal payments can only be made in the name of and to the registered account holder.
In the event that funds are incorrectly credited to a Customer’s account, it shall be incumbent on the Customer to notify Gbets of the aforesaid error, without delay. Unless otherwise notified by Gbets, any betting transactions concluded by the Customer subsequent to the error shall be void.
Recovery of amounts owing to Gbets in the event that funds are incorrectly credited to a Customer’s account, it shall be incumbent on the Customer to notify Gbets of the aforesaid error without delay. Unless otherwise notified by Gbets, any betting transactions concluded by the Customer subsequent to the error shall be void.
In the event of a debit balance in the Customer’s account owing to the acceptance of a bet in excess of the credit or deposit limit, the Customer shall, within three (3) business days of a written demand by Gbets for payment of same, pay to Gbets such amount either by depositing the relevant amount directly into the banking account of Gbets, in which event the Customer’s account number with Gbets must be entered onto the base of the deposit Slip; and a copy of the deposit slip must be forwarded to Gbets by the Customer, or by furnishing Gbets with written authorisation, in such format as Gbets shall require, for the recovery by Gbets of the relevant amount from the Customer’s credit card company.
Gbets shall not under any circumstances whatsoever be liable to the Customer if the Customer’s credit card company refuses to honour any claim lodged by Gbets against the Customer’s credit card. No dispute of whatever nature between a Customer and the credit card company shall exempt the Customer from his liability to Gbets in respect of payment and the Customer shall not be entitled to instruct Gbets to reverse a payment instruction that has already been made to the Customer’s credit card company.
Gbets shall not be responsible for any failure, malfunction or delay of any electronic funds transfer unit or other credit card processing machine or its supporting or sharing network, resulting from circumstances beyond the control of Gbets, or any damages, loss or expense which the Customer may suffer as a result thereof, and be liable for any loss or damage suffered by the Customer as a result of the unauthorized access to any data or as a result of incorrect information supplied through an electronic funds transfer unit or other credit card processing machine or its supporting or sharing network.
The Customer shall be entitled to request the withdrawal of funds standing to the credit of his/her Gbets account and the transfer thereof into a chequing, savings or credit card account nominated by him/her for this purpose, by completing a Request for Electronic Transfer of Funds Form, available on the website of Gbets and submitting same to Gbets in such manner and format as Gbets may determine and shall publish on its website from time to time.
The Customer shall be solely responsible for ensuring the accuracy of the information supplied in any Request for Electronic Transfer of Funds Form and, by his/her signature of such Form, shall warrant the accuracy thereof. Gbets shall accept no liability for the payment of any amount requested into any banking account based in whole or in part on incorrect information provided by the Customer.
On receipt of a fully completed Request for Electronic Transfer of Funds Form, Gbets shall perform such investigation as may be required to confirm that the amount requested by the Customer, after effecting all deductions or adjustments which may be required, is available to be transferred from the Customer’s Gbets account to the banking account nominated by the Customer for this purpose. If the requested amount is not available in the Customer’s Gbets account, inform the Customer in such manner as Gbets may deem fit, that the request has been declined.
In the event that the requested amount is available in the Customer’s Gbets account, effect, within 24 hours of confirming the availability of the amount, the electronic transfer of the requested amount from the Gbets account of the Customer to the account nominated by the Customer; provided that, for the purposes of this Clause, Gbets shall be deemed to have fully complied with its obligation to effect such transfer at the time of giving the instruction to its bankers to effect such transfer and the 24 hours period contemplated in this Clause shall not include such further period as may elapse before the requested amount is deposited into the banking account nominated by the Customer for this purpose, and immediately reduce the balance standing to the credit of the Gbets account of the Customer by the amount so transferred.
Gbets does not allow the opening of accounts with non-South African addresses, contact details and/or bank accounts. Due to Exchange Control restrictions, no withdrawal request to a non-South African bank account will be processed. In the event of a withdrawal request to a non- South African bank account. All payments to fund the account will be reversed and bets cancelled. Please contact [email protected] to query whether a bank account will qualify for withdrawal if unsure.
As an internal procedure to verify winnings, Gbets may require the Customer's FICA related documents – namely, a certified copy of a proof of identity as well as physical address, irrespective of you sending them to Gbets prior to such request prior.
Gbets reserves the right to temporarily suspend or block an account, as well as withold any withdrawal payment to a customer, should it be identified that the means of initial deposit of funds into Gbets is under fraudulent transaction investigation by third party providers. Gbets also reserves the right to report any fraudulent activity to the South African authorities.
Gbets may at any time adjust or cancel the Customer’s credit limit. Notwithstanding anything to the contrary herein contained, Gbets shall be entitled to set-off any amount(s) due by the Customer against any funds standing to the credit of any of the customer’s accounts with Gbets or to realize any security held by Gbets and to use the proceeds towards payment of any amount due by the Customer to Gbets.
A certificate signed by any director, manager, assistant manager, trader or accountant of Gbets (whose appointment need not be proved) stating the amount of the Customer’s indebtedness to Gbets, shall be prima facie proof of such indebtedness.
Where relevant, all taxes required by South African law, are held by Gbets and paid over on behalf of the Customer.
Subject to the provisions of the Regulation of Interception of Communications and Provision of communication-related Information Act of 2002 ("RICA"), You agree to permit Us to intercept, block, filter, read, delete, disclose and use all communications You send or post to using the Platform. You also agree and acknowledge that the consent You provide above satisfies the "writing" requirement specified in the Electronic Communications and Transactions Act of 2002 ("ECT Act") and in RICA.
Links (such as hyperlinks) from the Platform to and plug-ins from sites or applications owned, operated or controlled by third parties (collectively, "Third Party Sites") do not constitute the endorsement by Gbets of the Third Party Sites or their content. Such links and plug-ins are provided as an information service, for reference and convenience only. Gbets does not control any Third Party Sites and is not responsible for their content. It is Your responsibility to evaluate the content and usefulness of the information obtained from Third Party Sites. The use of any Third Party Site is governed by the terms and conditions of use and privacy policy of that Third Party Site. You access Third Party Sites at Your own risk. Gbets expressly disclaims any liability arising in connection with Your use and/or viewing of any Third Party Sites, and You hereby agree to hold Gbets harmless from any liability that may result from Third Party Sites.
Gbets is the owner of the Platform and so it retains all right, title and interest in and to the Platform, the Service and all related documentation and proprietary products.
The license granted to You in terms of these Website Terms (see "Use of the Platform and Service" section above) is subject to the following restrictions which You agree to. Except as expressly permitted by these Website Terms, You agree not to, nor will You allow any third party (whether or not for Your benefit) to:
- run, rent, lease, loan, or sell access to the Platform or Service;
- decompile or reverse engineer or attempt to access the source code of the software underlying the Platform or Service;
- copy, archive, store, reproduce, rearrange, modify, adapt, download, upload, create derivative works from, display, perform, publish, distribute, redistribute or disseminate any Gbets' intellectual property;
- use the Platform to build products or services using similar ideas, features, functions, interface or content made available through the Platform; or
- delete the copyright and other intellectual property rights notices posted on the Platform.
We want everyone to enjoy the Gbets experience. However, we do recognise that some players may wish to restrict their game play or even stop playing altogether. We provide a self-exclusion facility that allows players to close their account for a minimum period of six months.
Request for self-exclusion: Official channels for self-exclusion are Provincial Gambling Boards and the gambling operator. Each can provide You with self-exclusion forms that need to be completed by You and returned to either official channel. This will allow Your details to be entered onto the self-exclusion register.
Non-compliance with self-exclusion: It is your responsibility as the player who requested to be excluded from participating in gambling to ensure that You comply with the terms of the self-exclusion. In the case of non-compliance, You will be denied access to the Platform and/or Service.
Upliftment of the self-exclusion order: Requests for upliftment of the self-exclusion order will only be considered once the self-exclusion order has been in force for a period of six months and that You prove that You have attended counselling sessions with one of the [NRGP Treatment Professionals]. These sessions are free of charge. [Registration for these sessions can be arranged by contacting 0800 006 008 or email [email protected].
During Your period of self-exclusion, You may not access and use the Platform and/or Service.
Once a request for self-exclusion is made, this cannot be reversed. Gbets keeps a register of excluded players, including all self-exclusion agreements, for the duration of the self-exclusion period.
If You choose to self-exclude, we recommend that You also self-exclude from other gaming facilities that you frequent.
Advice to help you manage your gambling:
- Set out a budget and don’t go beyond such budget.
- Only play for the time You intended and take regular breaks when gambling.
- Make sure to balance gambling with other interests and hobbies.
- Gambling should be for fun and entertainment not as a source of income.
- Don't forget Your daily life; ensure You’ve completed all Your responsibilities before gambling.
- Don't turn to gambling as an alternative source of income or a way to pay back a debt.
- Don't gamble if You are in recovery for any dependency or if You’re under the influence of alcohol or any other substance.
For more information on how to gamble safely and on dealing with gambling problems, please contact www.responsiblegambling.org.za.
These Website Terms shall continue in full force and effect until such time as they are terminated by You or by Us.
Gbets shall have the right prior to accepting any bet, temporarily to suspend or permanently to terminate, the furnishing of betting services to a Customer without providing any reason. Upon such suspension or termination. Gbets shall upon the demand of the Customer, refund to the Customer the balance of any monies held by Gbets on deposit for the Customer, after adjusting for losses, winnings and taxes and once such funds have been cleared into Gbets’ bank account. Any amounts owing by the Customer to Gbets shall become payable immediately.
We may suspend Your right to use the Platform and/or Service at any time in the event that We believe that You have breached these Website Terms, or if We otherwise find that You have engaged in inappropriate and/or offensive behaviour (collectively, "Prohibited Conduct").
In addition to suspending and/or terminating Your registration as a Customer, We reserve the right to take appropriate legal action, including without limitation pursuing civil and/or criminal recourse. When terminating Your registration / Gbets account, Gbets may delete Your profile and all the information in it.
The Customer shall upon written notice to Gbets be entitled to terminate its contractual relationship with Gbets at any time after final conclusion of any betting transaction placed by the Customer and after payment by the Customer of all amounts owing by the Customer to Gbets. Gbets shall within a reasonable time after such termination, refund to the Customer the balance of any monies held by Gbets on deposit for the Customer, after adjusting for losses, winnings and taxes.
Gbets shall accept no further bets from a Customer in respect whom the provision of services pursuant to these Website Terms has been terminated, unless and until a new account application form has been submitted by the Customer and accepted by Gbets.
Should the Customer breach any of these Website Terms and fail to remedy such breach within 48 hours after receipt of written notice by Gbets requiring the Customer to do so, Gbets shall be entitled, without prejudice to any other rights it may have at law, forthwith to terminate its contractual relationship with the Customer and to terminate or suspend any bet placed by any such Customer, whether accepted or not, and/or to claim damages from the Customer. In such event all amounts owing by the Customer to Gbets shall become payable immediately; and Gbets shall have a lien and right of retention over all monies of the Customer on deposit with Gbets, pending settlement of such damages as may have been suffered by Gbets.
Notwithstanding the generality of the foregoing, the Customer shall be deemed to be in default if the Customer passes away; the Customer commits any act of insolvency; the estate of the Customer is sequestrated; the Customer endeavours to compromise generally with his/her creditors; the Customer’s name is entered into the register of excluded persons in South Africa.
The Customer shall be liable for any legal expenses (including legal expenses on a client attorney scale, collection charges and tracing fees) as well as any amount governmental tax including but not limited to value-added tax, which Gbets may incur in recovering any amounts owing in respect of the Customer’s account or a result of the Customer’s breach of any of the conditions of use or the enforcement by Gbets of any of its rights against the Customer.
To the fullest extent permitted by law, Gbets does not warrant –
- that the Platform and functionality thereof will meet Your requirements;
the proper performance of the Platform or Service;
- that the operation of the Platform will be reliable, always on time, secure, uninterrupted or error-free; or
- that all Platform errors or defects will be corrected.
Any information and material downloaded or otherwise obtained through the use of the Platform is done at Your own discretion and risk. No information, whether oral or written, obtained by You from the Platform will create any warranty not expressly stated in these Website Terms.
To the fullest extent permissible by law, Gbets disclaims all warranties and conditions with respect to the Platform and/or Service, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement.
The liability of Gbets to the Customer for any damages sustained by the Customer from any cause whatsoever including any damages arising out of the negligence of Gbets or that of its servants, agents or sub-contractors, shall in any event and under all circumstances be limited as follows: (i) in the event of damages relating to a bet, to the amount staked by the Customer in respect of such bet; or (ii) in respect of the account of the Customer with Gbets, to the credit balance of such account at the time during which the damages are alleged to have occurred, after full adjustment for winnings, losses and taxes.
Notwithstanding any other provisions in these Website Terms, Gbets shall under no circumstances whatsoever be liable for any loss of profits, winnings or potential profits or winnings or any indirect or consequential damages sustained by the Customer, whether or not caused by the negligence of Gbets, its agents or employees.
Insofar as any of the obligations of Gbets under these Website Terms are carried out by any its servants, agents, sub-contractors, associates or subsidiaries, the provisions of above Clauses shall apply mutatis mutandis and each of them shall be exempted accordingly.
Gbets shall not be liable if the Customer is unable to place a bet due to congestion on any electronic communication media used for the purposes of betting.
Any acts of God, war, strike, lock-out or other labour dispute, fire, flood, explosion, the enactment, amendment or repeal of legislation, failure of electricity or any other supplies, failure of telecommunications, failure, theft or default of any computer hardware or software or any other equipment or any other similar or different cause beyond the reasonable control of Gbets leading to the cessation and/or restriction of the operations of Gbets, shall entitle Gbets to postpone its obligations to the Customer in whole or in part, and in such event Gbets shall not be responsible for any damages of any nature suffered by the Customer, whether directly or indirectly, as a result thereof and the Customer shall not be entitled to terminate its contractual relationship with Gbets as a result of any such occurrence.
The Customer hereby indemnifies Gbets and Gbets' associates from any losses due to or arising out of the Customer use of the Platform or the Customer's breach of these Website Terms.
Gbets likewise does not warrant or make any representations or guarantees that the Customer will win any bets using the Platform or the Services. The Customer accepts all responsibility for evaluating its own chances of winning.
Gbets will not be liable to You for any claims or losses of whatever nature in relation to the Platform as a result of Your or anyone else gaining unlawful access to the Platform or any of its content or as a result of Gbets acting on an instruction received from You, including to access Your information held with any third party institution.
Your interaction, correspondence or business dealings with third parties which are referred to or linked from or to the Platform are entirely at Your own risk and are solely between You and such third party including the acquisition, disposal, payment and delivery of any goods or services, and any terms, conditions, warranties or representations associated with such interaction, correspondence or business dealings.
Further, and save to the extent attributable to the gross negligence or wilful misconduct of Gbets or any of its employees, You agree that Gbets will not be responsible for and You indemnify Gbets, its directors, employees and agents against and hold them harmless from:
- all losses in respect of any claims of whatsoever nature which may be brought against Gbets or which Gbets may suffer or incur as a result of acting or not acting on any instruction received from You in relation to the Platform;
- any unauthorised interception or monitoring of the Platform;
- all losses (including, but not limited, to indirect, incidental, consequential loss and damage) caused by or arising from Your use of or Your inability to use the Platform and/or Your breach of these Website Terms, to the extent that it is permissible for You to give this undertaking in law;
- any infringement of any intellectual property rights by You;
- all losses incurred as a result of unauthorised access to or alteration of Your information and/or any third party information provided by You or any third party pursuant to these Website Terms;
- all losses arising from relying on any information obtained by You through use of the Platform;
- all losses, including losses for unauthorised access to Your confidential and/or personal information, incurred as a result of the malfunction, failure or unavailability of the Service, the Platform or any hardware, software or equipment, the loss or destruction of any data, power failures, corruption of storage media, natural phenomena, riots, acts of vandalism, sabotage, terrorism, or any other event beyond Gbets' control;
- all losses incurred as a result of Your failure to comply with the security obligations contained in these Website Terms;
- losses incurred as a result of the Platform being degraded or during the maintenance of the Platform;
- losses caused by or arising from the unavailability of, any interruption in or Your access to the Platform (either in part or as a whole) for any reason whatsoever; and
- losses incurred as result of any inaccuracies in the Platform.
Gbets is bound by the Western Cape Gambling and Racing Board. Should a dispute between customer and Gbets arise, Gbets will always look for an amicable resolution to satisfy the customer. Should no resolution be found, the customer may contact the Western Cape Gambling and Racing Board for investigation, accessed at www.wcgrb.co.za.
Gbets endeavours to give You the best possible service and strives to get it right at all times. Should You feel that we have failed to offer our best service, the following is a step-by-step guide to our complaints and dispute procedure using the following methods:
- Email: [email protected]
- Phone: 021 023 3634
- Online: click on the “live chat” logo where it appears on our website
To ensure that Your complaint is dealt with as promptly as possible, We request that You have the following information available:
- a) Your username and Gbets account number.
- b) Your registered name and surname.
- c) A detailed explanation of your complaint/claim.
- d) Specific dates and times associated with the complaint/claim (if applicable).
Most concerns, complaints or potential complaints can be solved by talking to a member of our Customer Service team.
In the unlikely event that Our Customer Service team cannot resolve Your complaint, You may ask for Your complaint to be escalated to Our Customer Service Team Leader.
If You still feel that Your query is not resolved, You may ask for your complaint to be reviewed by Our Customer Service Manager.
The Customer Service Manager will independently review Your complaint and provide You with the next steps which usually involves reporting the issue to the relevant department and providing a final response.
Please allow at least 72 working hours, depending on the complexity of the complaint.
Should the complaint not be resolved in a timeous manner, the complaint can be escalated to the Western Cape Gambling and Racing Board, which is the statutory body licensing and regulating Gbets.
The Western Cape Gambling and Racing Board is contactable at: Tel: 021 480 7400.
The laws of the Republic of South Africa govern these Terms of Use and Your use of the Platform and Service.
You further consent to the jurisdiction of the High Court of South Africa, Gauteng Local Division (Johannesburg) in respect of disputes which may arise out of Your use of the Platform and these Terms of Use.
We may make changes or updates to these Website Terms from time to time. We may do this by posting the updated Website Terms on the Platform, or by sending You an email, text message (SMS) or post. In the event that You proceed to use the Platform after such notification has been posted via the Platform or where You have been notified via email, SMS or post, You agree that You will be deemed to have accepted the amended Website Terms.
Without limiting the aforesaid, You will be allowed to cancel these Website Terms in the event that You do not accept any material changes made by Gbets to these Website Terms or the Service, by written notice to Gbets to be given within 7 (seven) days of the change taking effect. In such a case, You must immediately stop using the Platform. If You do not notify Us of Your intention to cancel these Website Terms within the 7 (seven) day period, We can assume that You have accepted the amended Website Terms.
The laws of the Republic of South Africa govern these Website Terms and Your use of the Platform and Service.
You further consent to the jurisdiction of the [High Court of South Africa, Gauteng Local Division (Johannesburg)] in respect of disputes which may arise out of Your use of the Platform and these Website Terms.
You may not cede, assign or otherwise transfer Your rights and obligations in terms of these Website Terms to any third party.
If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
Any failure on the part of You or Us to enforce any right in terms hereof shall not constitute a waiver of that right.
Any provision in these Website Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated pro non scripto (as if it were not written) and severed from these Website Terms, without invalidating the remaining provisions of these Website Terms.
Customers agree to the following payout limits, per bet placement, for the following fixed-odds bet products:
|
Product |
Win Limit |
|
Sportsbook |
R 1 000 000 |
|
Live Games |
R 1 000 000 |
|
BetGames |
R 50 000 |
|
Lucky Numbers |
R 1 000 000 |
|
Gonzo Treasure |
R 10 000 000 |
|
Net Ent |
R 2 000 000 |
|
Red Tiger |
R 2 100 000 |
|
Jika Sports |
R 1 000 000 |
|
Dream Catcher |
R 5 000 000 |
|
Crazy Time |
R 5 000 000 |
|
Cash or Crash |
R 5 000 000 |
The maximum pay-out for Lucky Numbers per customer/per event/per day is R1 000 000 (one million Rands only) no matter how many single bets have been taken and no matter whether they are across different bet types.
The residential address furnished by the Customer on the account application form shall serve as his/her domicilium citandi et executandi for all purposes in respect of these Website Terms.
The physical address reflected in respect of Gbets on its website, as amended from time to time, shall serve as its domicilium citandi et executandi for all purposes in respect of these Website Terms. The Customer shall have the right to change its domicile by giving one week’s prior written notice to Gbets of its change of address.
Any notice given in terms of which is delivered by hand to an officer or manager of the Gbets during the normal business hours of the addressee at its domicilium citandi et executandi, shall be deemed to have been received by Gbets at the time of delivery; or is posted by pre-paid registered post to Gbets at its domicilium citandi et executandi, shall be deemed to have been received by on the seventh day after the date of posting; or is transmitted by telefax to Gbets at its domicilium citandi et executandi, shall be deemed to have been received on the date reflected on the facsimile transmission confirmation generated by the addressor’s facsimile machine.
Gbets may at any time amend, replace or delete any of the Terms and Conditions contained herein and shall ensure that current Terms and Conditions are available on its website. It shall be the responsibility of the Customer to ensure that he/she is familiar with the prevailing Terms and Conditions in force from time to time and the availability thereof on the website of Gbets shall constitute sufficient notice thereof to the Customer and shall bind the Customer as if it expressly agreed to be bound thereby.
In respect of any litigation arising between the Customer and Gbets, the Customer consents to the jurisdiction of the Court. Any relaxation or concession or extension granted by Gbets to the Customer shall not be and shall not be deemed to be a novation or waiver of any of Gbets’ rights as set forth in these Website Terms. Gbets is entitled to supply, request or acquire any relevant credit, account-related or other information pertaining to the Customer and his account with Gbets to or from a credit bureau; any bank or regulatory agency, or; any other person or entity, should Gbets deem it necessary to supply, request or acquire said information for verification or other purposes, and the Customer shall have no right of recourse against Gbets by reason thereof.
The Terms and Conditions set forth herein constitute the whole agreement between Gbets and the Customer and no agreements, representations or warranties, other than those set out herein, shall be of any force or effect.
No addition to, variation, consensual cancellation or novation of any of the terms set forth herein and no express or implied waiver of any of the rights arising therefrom shall be of any force and effect unless reduced to writing and signed by Gbets and the Customer or their duly authorised representatives. Any promissory note, bill of exchange, or other negotiable instrument received by Gbets from the Customer shall not be a novation of the debt in respect which it is given and the Customer waives any remedies provided for by law in respect thereof.
The resulting of any match will be decided by the official results attached to that particular league/tournament. Should the results. Should the result change for any reason, the updated result will be taken into consideration and paid out as such.
Should a customer deposit funds via Credit Card or Cheque Card, they shall be liable to send Gbets a copy of the front card with which they made the deposit. Failure will do this will result in failed withdrawal requests. Any bet placed by the Customer shall be governed by the applicable provisions of the Government. It shall be the responsibility of the Customer to ensure that he/she is aware of these provisions.
The Customer undertakes to ensure strict adherence to any policy, guideline or directive issued by the government. These Website Terms and the contractual relationship between the Customer and Gbets shall be governed by the laws of South Africa.
If the Customer places of a bet from a location falling outside the South African Monetary Area, such bet shall be subject to all appropriate exchange control regulations and the laws of the foreign jurisdiction from which such communication originates and it shall be the responsibility of the Customer to ensure full compliance with same. Gbets makes no warranties and shall not be liable to the Customer if it is not able to remit any monies held by it to any account held by the Customer in a foreign jurisdiction.
If Gbets suspects that match fixing has occurred, Gbets reserves the right to withhold all funds on affected accounts and supply all account information to the relevant authorities and/ or refund the relevant bet
GOLDEN RACE Terms & Conditions
GAME RULES - LIVE KENO
Terms:
Game machine – a mechanical device used to hold, mix and randomly select the winning balls of the draw.
Balls – a set of Eighty (80) white balls used for the game.
There are 80 white balls and the balls are numbered from 1 to 80.
White balls have odd numbers and even numbers.
Total sum of the numbers on the balls is 3,240.
Odds – numerical expression determined by the Bookmaker, which is multiplied by the amount of the player’s stake to calculate the winnings.
Rules:
80 White balls are placed in the lottery drum.
20 balls are drawn per event.
The duration of the event is fixed.
The drawing is done automatically using a lottery machine.
Each draw is broadcast live.
Each draw is recorded.
The pay table is fixed.
Gameplay:
There is only one betting round and players can place their bets on all available outcomes for the upcoming draw.
A betting round takes place between the game draws and starts as soon as the previous draw is finished.
Betting limits:
Maximum and minimum betting limits are determined by the Bookmaker.
Special cases:
Cancelled draws.
Draws can be cancelled due to technical failures: internet connection problems, technical problems in the studio or presenter’s mistakes.
Video and audio streaming do not match or do not exist.
If the sound during the broadcast is lost or the presenter announces the wrong winning ball numbers, the correct draw outcomes and winning numbers are determined by the video broadcast.
If a player cannot see the live broadcast due to technical reasons at its end (no internet connection, no electricity etc.) but the draw result has been registered and is available in the Turfsport core wagering system, the draw is deemed to have taken place.
Game organization procedure:
The balls must be clearly visible in their place in the game machine before the start of each draw.
Game draws run 24/7 every 6 minutes with maintenance breaks on demand.
Golden Race has the right to change the time and duration of the broadcasts.
Longer breaks are allowed due to technical failures in the studio. All bets placed in these draws are void and stakes are returned to the players.
The results of each draw are stored in the Turfsport core wagering system for a minimum period of 30 days
GAME RULES MEGA 7:
Terms:
Game machine – a mechanical device used to hold, mix and randomly select the winning balls of the draw.
Balls – a set of forty-nine (49) white and pink balls used for the game.
There are 25 white balls, 24 pink balls, and the balls are numbered from 1 to 49.
White balls have odd numbers, and pink balls have even numbers.
Total sum of the numbers on the balls is 1225. The total sum of the numbers on the white balls is 625 and the total sum of the numbers on the pink balls is 600.
Odds – numerical expression determined by the Bookmaker, which is multiplied by the amount of the player’s stake to calculate the winnings.
Rules:
6 winning balls plus 1 bonus ball out of 49 are randomly drawn into the game tube.
The draw is deemed to have taken place when 7 winning balls are selected. In all other cases the draw is void and all the stakes are returned.
Gameplay:
There is only one betting round and players can place their bets on all available outcomes for the upcoming draw.
A betting round takes place between the game draws and starts as soon as the previous draw is finished.
Betting limits:
Maximum and minimum betting limits are determined by the Bookmaker.
Special cases:
Cancelled draws.
Draws can be cancelled due to technical failures: internet connection problems, technical problems in the studio or presenter’s mistakes.
Video and audio streaming do not match or do not exist.
If the sound during the broadcast is lost or the presenter announces the wrong winning ball numbers, the correct draw outcomes and winning numbers are determined by the video broadcast.
If a player cannot see the live broadcast due to technical reasons at its end (no internet connection, no electricity etc.) but the draw result has been registered and is available in the Turfsport core wagering system, the draw is deemed to have taken place.
Game organization procedure:
The balls must be clearly visible in their place in the game machine before the start of each draw.
Game draws run 24/7 every 6 minutes with maintenance breaks on demand.
Golden Race has the right to change the time and duration of the broadcasts.
Longer breaks are allowed due to technical failures in the studio. All bets placed in these draws are void and stakes are returned to the players.
The results of each draw are stored in the Turfsport core wagering system for a minimum period of 30 days.
GAME RULES: SPIN 2 WHEELS
Terms:
The draw is broadcast live.
Two wheels are spun simultaneously.
The draws are held using certified wheels.
The duration of the event envelope is fixed. A draw lasts 6 minutes, therefore there are 10 draws per hour.
The player can choose to place single bets on the first wheel, or on the second wheel or bet on both wheels. The bets placed on both wheels can be combined to obtain higher prices (Multiplier mode).
Rules:
Game:
First wheel with 37 sectors.
Second wheel with 19 sectors.
The presenter spins the wheel of 37 sectors and 19 sectors.
During an undefined time both wheels spin simultaneously.
The result of the draw is the sector’s number or symbol or colour where the pointer lands after the wheel(s) stops turning.
In all other cases the draw is void and all the stakes are returned.
Gameplay:
There is only one betting round and players can place their bets on all available outcomes for the upcoming draw.
The player can place single bets on the wheel of 37.
The player can place single bets on the wheel of 19.
The player can combine the bets placed on the wheel of 37 and wheel of 19.
None of the bets including the multiplier bets placed on the wheel of 37 can be winning when the wheel stops on the “Star sector”.
None of the bets including the multiplier placed on the wheel of 19 can be winning when the wheel stops on the “Star sector”.
A betting round takes place between the spins and starts as soon as the previous spin is finished. 3. Betting limits:
Maximum and minimum betting limits are determined by the Bookmaker.
The Bookmakers’ betting odds as advertised in store will be the final odds
Special cases:
Cancelled draws.
Draws can be cancelled due to technical failures: internet connection problems, technical problems in the studio or presenter’s mistakes.
Video and audio streaming do not match or do not exist.
If the sound during the broadcast is lost or the presenter announces the wrong winning numbers, the correct draw outcomes and winning numbers are determined by the video broadcast.
If a player cannot see the live broadcast due to technical reasons at its end (no internet connection, no electricity etc.) but the draw result has been registered and is available in the Turfsport core wagering system, the draw is deemed to have taken place.
In these cases, the related bets are marked as void (cancelled) and the tickets are integrally refund.
Game organization procedure:
Game draws run 24/7 every 6 minutes with maintenance breaks on demand.
Golden Race has the right to change the time and duration of the broadcasts.
Longer breaks are allowed due to technical failures in the studio. All bets placed in these draws are void and stakes are returned to the players.
The results of each draw are stored in the Turfsport core wagering system for a minimum period of 30 days.
Lucky number bet liability:
The maximum pay-out for Lucky Numbers per customer/per event/per day is R2 000 000 (two million Rands only) no matter how many single bets have been taken and no matter whether they are across different bet types.
Although every effort is made to ensure that information displayed on Our Platform with regards to an event is correct, it is to be used as a guide only. In the event of any particular information (score, time of game etc.) being incorrect We assume no liability for this. The official site for that particular sport should be referred to in the event of any dispute.
No persons under the age of 18 years are permitted to Gamble.
Gamble with Your head and not Your heart.
The maximum pay-out per open bet (swinger, double, trifecta, quartet, exacta) is R50 000. The maximum pay-out per exotic open bet (pick 6, jackpot, Pa, pick 3, bi-pot) is R50 000. The maximum pay-out per customer/per event is R50 000 no matter how many single bets have been taken and no matter whether they are across different bet types. In the event that the pool is less than the pay-out limits displayed above, the pool dividend will be used for pay-out purposes. Should the pool exceed the pay-out limits in the table above then the amounts in this table will be used as the dividend for pay-outs and / or percentage payouts, not exceeding R100 000 for open bets and R100 000 for open exotic bets.
For the selected and advertised weekends only, Gbets gives a defined and targeted set of qualifying customers a 15% cashback of your net losses over the weekend.
The 15% cashback is payable into your account on the next Monday following the weekend, and is calculated without bonus bets placed.
Staking of bonus funds will not be considered for this promotion. Only real cash bets will be considered.
This promotion applies to targeted and defined set of customers, and the promo message cannot be forwarded to other customers who are not on the initial list of customers that did not receive the promotion message - via sms or push notification.
This promotion is only valid for the selected and advertised weekend.
We choose the following address for all communication purposes under these Website Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature:
- Email: [email protected]
- Or via Registered Mail: 66 Ontdekkers & Ruhuma Road, Roodepoort, South Africa
- Attention: Operations Manager
You choose the email address and physical address You provide Us at the time of registration as Your address for all communication purposes under these Website Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature.
Should You wish to raise any questions or complaints in connection with these Website Terms, You can contact Us by e-mail at [email protected]
You may reach the National Responsible Gambling helpline on 0800 006 008 or contact the WhatsApp helpline at 076 675 0710 for assistance.
Access to and use of the Platform and/or Service available on or through the Platform is classified as an "electronic transaction" in terms of the ECT Act and therefore You have the rights detailed in Chapter VII of the ECT Act and We have the duty to the disclose the following information:
- Our full name and legal status: Dymanex (Proprietary) Limited, a private company incorporated in terms of the laws of the Republic of South Africa, with registration number 2012-121-966-07.
- Street address: 66 Ontdekkers & Ruhuma Road, Roodepoort, South Africa.
- Postal address: 66 Ontdekkers & Ruhuma Road, Roodepoort, South Africa.
- Physical address for receipt of legal service: 66 Ontdekkers & Ruhuma Road, Roodepoort, South Africa.
- Main business: Betting
- Website address: Gbets.co.za
- Official email address: [email protected]
- Governing terms of use: These Website Terms